Support
Three-year warranty
We stand by the quality of our fiberglass planters. Every planter carries a three-year warranty from the time the product is accepted, covering material and workmanship in commercial use.
3 years
Acceptance
Commercial
What is covered
Each planter holds a three-year warranty from the time of acceptance of the product. We warrant to the initial purchaser that our products are of quality material and workmanship, and free of manufacturing defects.
Where an item proves to be defective in materials or workmanship, Jay Scotts will — at our sole discretion — repair it, exchange it, or give credit for the original purchase price.
What voids the warranty
Mishandling, misuse, abuse, failure to follow the directions for use, unauthorised modifications, neglect, accidents, or any other hazard to the product voids the three-year warranty.
Every order confirmation ships with handling and planting instructions. We strongly encourage following them — they exist because most of the damage we see is avoidable.
The finish
Planters are finished with an automotive-grade paint that offers UV resistance and withstands extreme conditions. The topcoat is durable, but storing planters in wet or steamy cartons, or in standing water, can damage the finish.
In normal use, water draining off the finish after installation causes no harm.
Drainage is the purchaser’s responsibility
For outdoor use, it is the responsibility of the purchaser to ensure water can drain sufficiently from the container. This matters most in regions subject to freezing conditions, where trapped water expands and damages any planter regardless of material.
Drainage can be specified pre-drilled at the time of order, or drilled on site.
Exclusions
Jay Scotts will not be liable for labour, shipping, delivery, or any other costs associated with a claim. The warranty covers the product itself.
Making a claim
Care & handling
Every order confirmation ships with handling and planting instructions. Following them is what keeps the warranty intact.
Care Questions