Support
Ordering with us
01
Open an account
02
Specify and quote
03
Pay to confirm
04
Painted to order
05
Ship or collect
24 hrs
48 hrs
14 days
7–21 days
Wholesale account
Apply online with your basic company information. Some additional documentation may be required before your account is approved.
Apply for WholesalePayment
Jay Scotts does not offer terms. All orders must be paid in full at the time the order is confirmed.
Payment methods include Visa, Mastercard, American Express and Discover Card, via secured payment link.
Jay Scotts offers 20 standard color options. Custom color application is available — contact our office for additional information. Custom color fees are non-refundable.
Returned cheques will incur the maximum processing fee allowed by law.
Orders
Orders are confirmed and processed upon payment. Payment reserves inventory for your order and items are placed in the prep and paint queue.
A sales confirmation is sent upon receipt of payment. Review all details including color selection, quantity, bill-to and delivery address, and any request for drainage holes.
Ship dates are noted on your sales order confirmation and indicate the day your item will ship, be ready for pick-up, or be delivered by Jay Scotts.
The shipping date is based on current lead time and is dependent upon items passing quality control.
Backorders
Backordered items carry an estimated time of arrival (ETA) line on the sales order. That date is when the inventory is expected to arrive.
Backorders are filled within 7 to 21 days of the arrival date of a shipment.
Backorders ship as available, without notice.
Order cancellation
All Jay Scotts planters are painted to order, which ensures each order is tailored to your needs. Once an order is placed the inventory is pulled from our shelves and enters a production workflow including sanding, prep for paint, and painting.
Custom planter orders
Jay Scotts provides custom designs on request — contact our office for information.
Custom orders are subject to a minimum quantity.
Custom orders are subject to a product development design and mould fee.
Custom designs remain the property of Jay Scotts unless otherwise agreed in writing.
Shipping
Orders ship from Dania Beach, Florida unless otherwise noted. Our team will make every effort to ship from the closest distribution centre to minimise freight costs.
Standard freight charges cover curbside delivery only. Additional services — residential delivery requiring a liftgate, delivery appointments, or other requests — may incur fees or surcharges.
Missing or damaged items
Inspect your shipment for signs of obvious damage. You may refuse a shipment that arrives not intact or damaged.
If you accept the shipment, note any damage to the boxes, planters or packing material on the bill of lading. You are entitled to open each box and inspect the goods; if the driver will not stay, note that you were unable to check for concealed damage.
Report damage details and images in writing immediately to info@jayscotts.com. Photos should include the damage, the cartons and the packing materials.
Return policy
Returns are accepted within 14 days of receipt. No product may be returned without written consent — unauthorised returns are not eligible for credit.
Returns must be in the original box with all packaging material.
In some cases customers may be assessed the original shipping cost, and are responsible for pre-paid return shipping.
Custom planters and planters with drainage holes are non-refundable and non-exchangeable.
Credit for returns is subject to inspection of the product and packaging material.
Authorised returns may be subject to up to a 30% restocking fee; the remaining balance is issued as merchandise credit.
Your order is on the way
Freight terminology, in plain language — so you know what to expect at the kerb and what will cost extra.
Ground / parcel
Ground / parcel
Transit
Ground / parcel
Delivery
Liftgate
Appointment
